Decor411

Overview

At Decor411, we want you to be completely satisfied with your purchase. This policy outlines our return and replacement procedures to ensure a smooth and hassle-free experience.

Return Eligibility

To be eligible for a return, your item must meet the following criteria: • Item must be unused and in its original condition • Item must be in the original packaging with all tags attached • Return request must be initiated within 30 days of delivery • Proof of purchase (order number or receipt) must be provided

Non-Returnable Items

The following items cannot be returned: • Custom or personalized items • Items damaged due to misuse or normal wear • Items without original packaging or tags • Gift cards and digital products • Items purchased during clearance or final sale • Perishable goods or food items

How to Initiate a Return

To start a return process: 1. Log into your account and go to 'My Orders' 2. Select the order containing the item you want to return 3. Click 'Request Return' for the specific item 4. Select the reason for return from the dropdown menu 5. Submit your return request You will receive a confirmation email with return instructions and a Return Authorization (RA) number.

Return Authorization

All returns must have a valid Return Authorization (RA) number. Returns without an RA number will not be accepted. The RA number must be clearly written on the outside of the return package.

Return Shipping

Return shipping policies vary based on the reason for return: • Defective or Damaged Items: We provide a prepaid return shipping label • Wrong Item Received: We provide a prepaid return shipping label • Customer Change of Mind: Customer is responsible for return shipping costs • Size/Color Exchange: Customer pays for return shipping, we cover replacement shipping

Shipping Instructions

• Use the original packaging when possible • Include all original accessories, manuals, and documentation • Securely package the item to prevent damage during transit • Affix the return label provided (if applicable) • Write the RA number clearly on the package • Drop off at the designated carrier location or schedule a pickup

Replacement Policy

We offer replacements for: • Defective or damaged items • Wrong items received • Size or color exchanges (if available) To request a replacement: 1. Follow the same process as initiating a return 2. Select 'Replacement' as your preferred resolution 3. Specify the replacement item (if different size/color) 4. We will ship the replacement once we receive your return

Replacement Availability

Replacements are subject to product availability. If your requested replacement is out of stock, we will: • Offer an alternative product of equal or greater value • Process a full refund if no suitable alternative is available • Notify you via email about the status of your replacement

Replacement Shipping

Replacement items are shipped at no additional cost to you. Standard shipping times apply. Express shipping may be available for an additional fee.

Refund Process

Once we receive and inspect your returned item: • Refunds are processed within 5-7 business days • Refunds are issued to the original payment method • Processing time may vary by payment provider (3-10 business days) • You will receive an email confirmation when the refund is processed

Refund Amount

• Full refund for defective, damaged, or wrong items • Full refund minus original shipping costs for change of mind returns • Partial refunds may apply for items returned in used condition • Original shipping fees are non-refundable unless the return is due to our error

Store Credit Option

Instead of a refund, you may choose to receive store credit. Store credit: • Is issued immediately upon return approval • Never expires • Can be used for any purchase on our website • Cannot be transferred or exchanged for cash

Damaged or Defective Items

If you receive a damaged or defective item: • Contact us immediately (within 48 hours of delivery) • Take photos of the damage or defect • Do not use or attempt to repair the item • We will arrange for a free return pickup or provide a prepaid label • Upon verification, we will send a replacement or process a full refund

Quality Assurance

All items are inspected before shipping. If you receive a defective item, we apologize for the inconvenience and will resolve the issue promptly.

Wrong Item Received

If you receive the wrong item: • Contact us immediately with your order number • Provide photos of the item received vs. item ordered • We will arrange for free return pickup • We will ship the correct item immediately (if in stock) • If the correct item is out of stock, we will process a full refund

Our Mistake, Our Responsibility

If we sent the wrong item, all shipping costs (return and replacement) are covered by us at no charge to you.

Size and Color Exchanges

We offer size and color exchanges for eligible items: • Exchange must be requested within 30 days of delivery • Item must be unused and in original condition • Replacement item must be available in stock • Customer pays for return shipping • We cover shipping for the replacement item

Exchange Process

1. Request an exchange through your account 2. Ship back the original item (you pay shipping) 3. Once received, we ship the replacement (we pay shipping) 4. Processing time: 5-7 business days after we receive your return

Return Processing Time

Our return processing timeline: • Return request review: 1-2 business days • Return shipping: 3-7 business days (depending on carrier) • Item inspection: 2-3 business days after receipt • Refund processing: 5-7 business days • Total time: Approximately 2-3 weeks from return initiation to refund

Expedited Processing

For urgent returns, contact our customer service team. We may be able to expedite processing for special circumstances.

International Returns

For international orders: • Return shipping costs are the customer's responsibility • Customs duties and taxes are non-refundable • Return process may take longer (4-6 weeks) • Some items may be restricted from international returns • Contact us before initiating an international return

International Return Restrictions

Due to customs regulations, certain items cannot be returned internationally. Please check with our customer service team before placing an order if you have concerns about returns.

Gift Returns

Items purchased as gifts can be returned: • Gift returns are accepted within 30 days of purchase • Refund will be issued as store credit • Original purchaser will receive email confirmation • Gift recipient can initiate the return with order number

Gift Receipt

If you received an item as a gift, use the gift receipt or order number to process the return. The refund will be issued as store credit to the gift recipient.

Return Denials

We reserve the right to deny returns that: • Do not meet our return eligibility criteria • Are returned after the 30-day window • Show signs of misuse, damage, or wear • Are missing original packaging or accessories • Do not have a valid Return Authorization number

Appeal Process

If your return is denied and you believe it was in error, contact our customer service team. We will review your case and work with you to find a resolution.

Contact Us

For questions about returns or replacements: Email: returns@decor411.com Phone: 1-800-DECOR-411 Live Chat: Available on our website Hours: Monday-Friday, 9 AM - 6 PM EST

Customer Service

Our customer service team is here to help. Don't hesitate to reach out if you have any questions or concerns about your return or replacement request.

Order Return & Replacement Policy