Return & Replacement Policy

At Decor411, we want you to be satisfied with your purchase. This policy outlines our return and replacement procedures for items bought on our marketplace. Because we connect you with independent vendors, some details (e.g., who pays return shipping) may depend on the reason for return and the vendor’s participation. Our support team is here to help at every step.

To be eligible for a return, your item must generally meet the following: • Unused and in original condition (as sold) • In original packaging with tags and accessories where applicable • Return request started within 30 days of delivery • Valid proof of purchase (order number or receipt)

To start a return: 1. Log into your account and go to “My Orders” or “Account” → “Orders.” 2. Select the order that contains the item you want to return. 3. Click “Request Return” (or equivalent) for that item. 4. Choose the reason for return from the options provided. 5. Submit your return request. You will receive a confirmation (e.g., by email) with instructions and a Return Authorization (RA) number when applicable.

Who pays for return shipping depends on the reason: • Defective or damaged items: We or the vendor typically provide a prepaid return label or arrange pickup. • Wrong item received: We or the vendor typically cover return shipping. • Change of mind / no longer wanted: The customer is usually responsible for return shipping unless otherwise stated. • Size or color exchange: Customer typically pays to send the item back; we or the vendor may cover shipping for the replacement. Exact terms will be confirmed when you submit your return request.

We offer replacements when: • The item was defective or damaged • The wrong item was sent • You need a size or color exchange (and stock is available) To request a replacement, use the same return flow and select “Replacement” as your preferred resolution. If you need a different size or color, specify it. The replacement will be shipped after we or the vendor receive and approve your return.

After we or the vendor receive and inspect your return: • Refunds are typically processed within 5–7 business days. • Refunds are issued to the original payment method unless we offer or you choose store credit. • Your bank or card issuer may take additional days (e.g., 3–10) to post the refund. • You will receive an email when the refund has been processed.

If you receive a damaged or defective item: • Contact us as soon as possible (e.g., within 48 hours of delivery). • Take clear photos of the damage or defect. • Do not use or attempt to repair the item. • We or the vendor will arrange a free return (prepaid label or pickup) where applicable. • After verification, we will arrange a replacement or full refund.

If you received the wrong item: • Contact us with your order number and, if possible, photos of what you received vs. what you ordered. • We or the vendor will arrange return of the wrong item (typically at no cost to you) and ship the correct item if in stock, or issue a full refund.

Approximate timeline from start to refund: • Return request review: 1–2 business days • Return shipping: 3–7 business days (carrier-dependent) • Inspection after receipt: 2–3 business days • Refund processing: 5–7 business days Total is often about 2–3 weeks. Contact support if your return is urgent.

International returns may require you to pay return shipping; customs duties and taxes are typically non-refundable. Processing can take longer (e.g., 4–6 weeks). Some items may not be eligible for international return; check with support before sending. Gift returns are generally accepted within 30 days; refund may be issued as store credit. The recipient can use the order number to start a return.

For questions or help with returns and replacements: Email: info@cargo411.com Phone: (818) 404-9899 (24/7 Support) Address: 10074 Sunland Pl, Sunland-Tujunga, CA 91040, USA Our team will guide you through the process and work with vendors when needed to resolve your request.